OmexaOS Agents
Agent analytics
See conversation volume by channel, how many were resolved without a person, the leads captured and the hours saved.
What your agents handled, and what it saved you.
- Conversations each week, by channel
- Resolved by an agent compared with resolved by a person
- Leads captured and hours saved
- Conversations that happened after hours
Is it working?
Resolution rates show how much your agents handle on their own and how often a person steps in.
Where people ask
Weekly volume per channel shows where your audience actually is.
What it is worth
Leads captured, conversations answered overnight and hours saved put a number on it.
Works well with
ReportsHow leads turn out, and where they come from.You can see which source earns its budget and which stage leaks, so spending decisions stop being guesses.Shared inboxEvery conversation in one place, and a person can always take over.Nothing lands in a personal inbox only one person can see, and a colleague can rescue any conversation before it is lost.WhatsApp broadcastsMessage the contacts who asked to hear from you.You can reach the people who opted in at the moment it matters, an open day or a deadline, without another tool.